Support Matching Framework
The Action PAs method for getting the right support that lasts.
Because support that works, starts with a match that fits.
This framework covers not just tasks, but how you think, lead, and communicate – that’s what makes the support actually work.
A 3-phase matching system that blends strategic insight with psychological nuance – so your support feels seamless from day one.
Why it works
Most agencies match on hard skills. We go deeper.
We go further – into how you think, lead, communicate, and respond under pressure. Then we map that against our deep VA insights: personality, working rhythm, communication preferences, even humour.
When your VA fits the way you work, support feels natural. And your energy can finally go back where it belongs – into running your business.
That’s what makes support last. That’s what frees up your time, focus, and headspace.
Phase 1: Workstyle Profile
Clarifying the role, expectations, and support you actually need.
Before we think about who to pair you with, we get crystal clear on what you need – and how the VA will be accountable inside your business.
You’ll be guided through questions to define:
- The scope of the role
- Key responsibilities and outcomes
- Where you need the most time back
- Your ideal level of autonomy vs. oversight
- What’s currently slipping through the cracks
- Your expectations around onboarding, training, and communication
This phase builds the foundation for the match – so the support is clear, purposeful, and structured from day one.
Phase 2: Compatibility Mapping
Matching your style with the right kind of person.
Once the structure is clear, we shift focus to the person behind the support – how they’ll fit with the way you lead and work.
This is where we look at:
- Your communication style (tone, pace, level of detail)
- Your DISC profile
- Your energy, pace, and decision-making patterns
- Your stress points and delegation triggers
- Your values, sense of humour, and seriousness
- What kind of working relationship helps you feel in control (but not micromanaging)
Then we compare this with our VA profiles – which go far beyond CVs – to find someone who aligns with both your working rhythm and personality.
Phase 3: Precision Pairing
Placing support that fits both the work and the rhythm.
At this point, the match is usually clear. In fact, most clients end up describing a VA we already have in mind.
We make final placement decisions based on:
- Skill Alignment: Experience, technical ability, and confidence in the required tasks
- Working Style: Pace, communication habits, mindset, and level of initiative
- Relational Fit: Personality compatibility, tone, humour, and natural rapport
- Long-Term Potential: Likelihood of a sustainable, low-friction working relationship
Because the right support doesn’t just get the job done – it gives you headspace, calm, and space to lead.
Our Support Matching Framework™ isn’t just about assigning a VA – it’s about structuring a partnership that works from day one.
We look at your DISC profile, your energy, your chaos points, and your expectations. Then we pull from our in-depth VA insights – not just skills, but tone, pace, humour, communication style – to match you with someone who fits how you work.
The result? You don’t just get a VA. You get time back, mental space, and support that clicks.