Call Management

You just find the time to focus on the work you love doing and the phone buzzes. Again. It’s great the work is coming in …
but it would be great to have time to actually do the work, right?  

We give your focus back. We remove distractions. We have a team dedicated to answering your phone when you’re not able to. Choose the best package to suit your business.  

24/7 Services | Holiday Cover | Diary Management 

… we’ve got your back!

These packages are designed for our clients who require more than just a basic ‘message service’.

What is included in Our “Minute Inclusive” Packages?

*Please note our prices are subject to VAT.

Calls answered in your name.
Name, number, email and a message taken.
More complex messages/FAQs/forms.
Instant email and/or one SMS notification for each inbound call.
End of day/week and/or month reporting.
Dedicated account manager.

Optional extras which are available:

24/7 service is available.
Call forwarding can be added.

Per Minute ‘PAYG’ rates 

5080

Hours includedPackageMonthly feeCost per minute
Working week
Monday – Friday
8.30am – 6.00pm
Per minute£60£1.50
Out of hours ‘OOH’ Evenings,
Weekends and Bank Holidays
OOH / per minute£158£1.80
VoicemailDescription for OOH callsSet up cost FreeMonthly fee £12

 

Services Include

  • Holiday Cover
  • Live chat support
  • Diary management
  • CRM management
  • Order processing
  • Fault ticket logging
  • Call patching/transfers
  • Outgoing calls
  • Personalised numbers

FAQs

How does it work?

At our company, we use a direct dial-inwards (DDI) number to forward calls to us. Once we provide you with this number, you can contact your mobile provider and they will assist you in setting up call forwarding. It’s a simple process, and we are happy to guide you through it if needed. 

What information do you take from callers?

We offer a customisable message passing service that caters to your needs. You can choose the level of detail required and provide us with the necessary information, and we will send you an email with the relevant message. We aim to provide a seamless experience by accommodating our clients’ individual preferences. 

Can you provide me with a telephone number that I can advertise on my website and other promotional material?

Yes, you can choose to have a virtual telephone number with an 01, 02, 03, or 08 prefix. These numbers are not limited to your local area, so if you work in the north of Manchester, for example, you can still have a London telephone number. 

Do I have to have my phones diverted all of the time?

WWe offer different options to inform our clients of their calls and messages. After each call, we email the caller’s ID, the reason for calling, and time. SMS notifications are also available upon request. If you prefer, we can arrange a regular time for sending a list of calls and messages received. We value your preferences to ensure a smooth experience. We understand that our clients have varying preferences, and we are happy to accommodate them to ensure a smooth and seamless experience. 

How do I get my messages?

We offer different options to inform our clients of their calls and messages. After each call, we email the caller’s ID, the reason for calling, and time. SMS notifications are also available upon request. If you prefer, we can arrange a regular time for sending a list of calls and messages received. We value your preferences to ensure a smooth experience. We understand that our clients have varying preferences, and we are happy to accommodate them to ensure a smooth and seamless experience.

How do virtual telephone numbers work?

Our virtual telephone numbers are designed to be flexible and convenient for you. They are entirely virtual and don’t require a landline to function. You can easily divert incoming calls to any device, including your mobile, home phone, or office landline. This means that you can answer client calls from any device, even if you only have a mobile. 

Our PA Services help you to focus on growing your business and doing what you do best.

Action PAs can streamline your workload, providing reliable personal and virtual assistance services that free up your time to focus on what truly matters.